10/28/2008 @ 4:24pm - Called DHL to make sure my package was going to be delivered, because I waited at home all day for it. The woman told me that my package wasn't scheduled to be shipped until the following day (10/29/2008), but it was out "with delivery courier", so I waited.

10/29/2008 @ 7:03pm - Called DHL again to tell them that no one stopped to deliver my package & that the "Delivery attempted; recipient not home" posted online was a lie, because I was home all day. The woman on the phone told me that it will definitely be delivered the next day as it is scheduled for delivery on 10/29/2008.

10/29/2008 @ 11:40am - Called DHL again to find out why the online tracking show no new updates on my delivery. Found out that it was because my package was not out for delivery, depsite the fact that it was scheduled for delivery today. I asked why my package wasn't being delivered & the woman told me that an attempt was made yesterday, but no one was home. EXCUSE ME?!?! Explained the situation to the woman, wondering why a 2nd attempt was not being made at all, & she told me she sent a request for delivery for this afternoon after 3pm. Seriously? I have to "request" for DHL to do their job?

10/29/2008 @ 3:19pm - Called DHL to confirm that my package will be delivered today. Woman on the phone said that it will be included with the afternoon deliveries, which I doubt it will. I emailed DELL to inform them of this problem with DHL & noted that if my laptop is returned to them, "please resend my laptop using a different courier service".

I will make one more phone call around 7pm to find out about my package. If it doesn't come today, then I'll have Stefan attempt to pick it up at their local hub after work tomorrow. If they tell him it's out for delivery (& it's not) or it was returned to DELL, I'm filing a complaint with the BBB & adding all the complaints I found online about the company. I swear, this is my last gripe about this package. I just have no one to talk to right now to keep my mind off of it. I apologize that you had to go through this with me.

Can I get a hug?

UPDATE: 10/29/08 @ 6:17pm - Had Stefan call customer service. The package was supposedly out for delivery, but they were "running behind" on their deliveries. After waiting an hour or so, DHL called Stefan's phone to say that the package was returned to the facility & will have to be picked up! Not once did DHL try to deliver this package. NOT ONCE! Their online tracking service showed no movement of this package since it arrived the DHL facility at 6:34pm yesterday. Tomorrow, Stefan will pick up the item, which I'm sure will end up being out for delivery. RIDICULOUS!!!