« My Rant About How Much DHL Sucks! »

So, yesterday, I was available to wait for my laptop to arrive (due to horrible circumstances). Anyway, DHL never came. Here is their false tracking information found online:

dhlsucks.JPG

I called their 1-800 number & complained. The CS rep told me that the tracking information online is incorrect & that my package wasn't scheduled to be delivered until 10/29. She also told me that she couldn't see on her computer that the package was "With delivery courier" & that the "Delivery attempted: recipient not home" meant that the package had returned to the shipping facility. What?!?! Then why offer online tracking if it's incorrect?! No wonder I was able to find complaints about DHL from all over the world! It's one thing when a delivery driver is just lazy, it's worse when the entire company is an out-right joke!

I mail out clothes through UPS or USPS Priority Mail & their online tracking updates are occasionally slow, but they've never been inaccurate. I've never used DHL before, this is a 1st (only because I had no choice). What a disappointment!

That's my rant. I'll stop bitching now.

UPDATE @ 11:54am: Genius! Just genius! I just called the 1-800 number & they said the package wasn't even out for delivery today! Son of a bitch! I had ask them to deliver it to me! I'm off to work. This is bullshit.

UPDATE @ 9:59a: I've been checking their website & now the tracking is not updating. OR, they're not going to deliver my package. Either way, I have a feeling I'm going to get my laptop today. I give up waiting for this package!

Comments

Posted by Leo | Wednesday, October 29, 2008 @ 08:03 AM

DHL does suck. I sent something using DHL a few months ago and the store never received the package. The driver said someone signed for it, but the person didn't even work at that facility!!! So, some random customer signed and took the package home with them. That's fucked up, isn't it? I don't use DHL anymore.

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